Careers with SERVPRO of New Orleans Uptown & Mid-City

SERVPRO® of New Orleans Uptown & Mid-City is currently hiring the position of Job File Coordinator. 

Primary Responsibilities:

  • Monitor job file status
  • Monitor job file audit status
  • Maintain job file WIPs
  • Monitor and ensure client requirements are followed
  • Review and validate initial field documentation
  • Create preliminary estimate
  • Daily job file coordination
  • Perform job file backup
  • Maintain internal and external communications
  • Prepare job file reports
  • Complete and review job file documentation for final upload and the audit process
  • Complete job file audit process
  • Perform job close-out
  • Assist other departments, as needed


Position Requirements

  • Administrative or office-related experience
  • Experience with writing estimates, job file processes, and quality assurance a plus
  • Outstanding written and verbal communication skills
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task in a face-paced environment 
  • Proficiency in Microsoft Office and ability to learn new software, including Xactimate® 
  • Minimum of HSD/GED preferred
  • Ability to successfully complete a background check 


We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.



If you would like to apply to work at SERVPRO® of New Orleans Uptown & Mid-City please send your resume to wlove@SERVPRO10845.com.


Current Open Positions

Below are the current careers SERVPRO of New Orleans Uptown & Mid-City has available at this time.

What to do

If you would like to apply to any of the open positions, please send your resume to wlove@servpro10845.com.


Crew Chief

Primary Role: Manage and complete jobs according to SERVPRO procedures per work order. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure that customer needs are met. Perform sales and marketing activities including add-on sales and security checks. Communicate and establish relationships with commercial, insurance and residential customers. Clean and maintain vehicles, equipment, warehouse and office areas.

Results Expected: Production processes are performed according to SERVPRO production guidelines. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Owner/Project Manager and customer are timely. Jobs are completed either meeting or exceeding customer expectations. Vehicles, equipment, and facilities remain clean and orderly.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

Marketing Representative

Primary Role: Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow up with customers. Conduct repetitive contact calls to build relationships and educate the customer on why SERVPRO is the best cleaning and restoration company. Utilize the quarterly Marketing Media Kit to market SERVPRO services and to sell the benefits. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow-up on all assigned jobs ensuring that customer needs are met.

Results Expected: Established sales goals are met or exceeded. Customer base is diverse and new customers are routinely added. Both internal and external communications are timely and effective. Customer jobs are completed either meeting or exceeding customer expectations.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.